Is Uber mobility scooter friendly?

Written by
Isabella Williams

Do you wish you could have a taxi service at the touch of a button? Do you wish you could get a taxi that catered for your mobility scooter or mobility needs? Have you ever found yourself needing to get a taxi back from the shops but your electric scooter restricts you? Find out how Uber can assist you...

How the Uber taxi service works

Uber: a convenient way to use taxis. If you haven’t used it before the way it works is you download the app on your smartphone or visit the website, type in your destination and it will then ask you to choose the type of vehicle you wish to travel in.

You will then be able to see a picture of the driver and the vehicle details on your screen. Then you can track your drivers ETA on the map. When the car arrives, you can match what you see to the details on the app. Feel free to send the details to a friend if you feel like you need extra security.

Your driver has your destination and directions for the fastest route but you can always request a specific route.

After you exit the vehicle you will be automatically charged through the payment method on the app. Remember to rate your driver to help keep Uber safe and enjoyable for everyone.

Your choices in the UK are limited to this selection of options:

  • UberX

This is the cheapest option and seats 1-4 people. This is perfect for standard, everyday trips.

  • UberXL

This is a slightly more expensive ride because it holds 1-6 people. This is an affordable option for group trips. If you have a folding mobility scooter or a boot scooter you might need extra space for it to fit in the boot, therefore this might be the best option for you.

  • UberExec

These are mid-range rides in high-end cars. These cars provide seats for 1-4 people. For an extra cost, these rides will provide a premium service where luxury and comfort are prioritised. These are perfect for business use and trips.

  • UberLux

These cars are for when you want to splurge the cash and celebrate. These luxury cars are manned by professional drivers and they are the most stylish ride option.

Mobility options

But what if you have a wheelchair or mobility scooter that doesn't fold or you need extra assistance? What Uber car do you select then?

In the UK, your available options are...

  • UberAssist

UberAssist is an option you can select if you need additional assistance in a standard UberX vehicle. If you’re an older person or have mobility issues the uber driver, who has completed Disability & Equality training with a third party, will pick you up and help you to get from A-B with extra assistance that you may need. This service is only available in London, Manchester, Sheffield, Birmingham, Newcastle, Merseyside, Edinburgh, Portsmouth, Southampton, Cardiff, Nottingham and Bristol.

  • UberAccess

This is the forward-facing wheelchair accessible service. All these vehicles are fully wheelchair accessible and can transport one wheelchair user and an additional passenger. These vehicles allow you to access the vehicle in a non-folding wheelchair or motorised mobility scooter. Easily board the vehicle via a lift or accessibility ramp. This service is only available in a limited number of cities, including London, Manchester, Birmingham, Wolverhampton, Merseyside, Leeds and Newcastle.

In conclusion, Uber has begun to fulfil its promise to provide an accessible service for all. However, they have a long way to go if they still want to provide this for everyone in the UK.

Interested in mobility scooters?

Check out the mobility scooters we have on offer here at Middletons, click here.


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