An Update for 'Extremely Clinically Vulnerable' Customers

Written by
Ben Kenny

The government is updating its guidance for people who are considered to be 'extremely clinically vulnerable'. From August 1st, these people will no longer be advised to shield. That means if you are extremely clinically vulnerable, you will able to visit the shops again. According to the government advice, you should of course continue to take precautions when you go out, including:

  • washing your hands regularly
  • avoiding touching your face
  • keeping 2 meters away from people outside of your household

While we are pleased that the more vulnerable members of our communities are beginning to enjoy more freedoms, we appreciate you may have concerns about staying safe while shopping.

We would like to remind you of the steps we are taking in our stores to keep you and our staff safe.

First, all our store appointments are contactless. This means we'll be maintaining strict social distancing at all times. We have taken steps to ensure that our stores a laid out in such a way that social distancing will be maintained. And all our staff are trained to help you try out products with no contact

Second, we are ensuring regular hand sanitising and store cleaning. We ask everyone who comes into a store to use hand sanitiser before browsing. We’ve also introduced frequent and thorough in-store cleaning routines with a particular focus on product surfaces, IPADS, door handles, stair handrails etc.

Third, all members of staff have been provided with personal protective equipment. It is now the law that everyone who enters a shop wears a face mask, but our staff are also using gloves, wipes and disposable blankets for furniture demonstrations.

Finally, all exit and entry routes have been clearly marked, and we have created visual aids to encourage a one-way flow around our stores.


To learn more about all these measures, take a look at the video below, in which Jeanette takes you though the steps we are taking to stay safe. You can also read more in this article.

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