Coronavirus (COVID-19) FAQs
Following advice from the government, we have taken the decision to temporarily reduce our office staff to a minimum. This is a preventative measure only, and we are not aware of any specific risk to our customers or staff. Our closure is Middletons doing our bit to help slow the spread of COVID-19 in order to keep people safe and ease the pressure on our health services.
We understand that you may have some questions, and it might be more difficult than usual to get hold of us. We have therefore put together a list of some of the most frequently asked questions we are receiving:
Why can't I get hold of you when I call?
Due to the reasons stated above, we are only running a small team, so please don't expect to get through to someone immediately. As tempting as it may be to call us multiple times, this will not help. The best thing to do is to leave us a message. We will get back to everyone who leaves a message. We understand that this might be frustrating, and we ask for your patience during these times.
Will my order still be delivered on time?
All deliveries are on hold as all production has stopped and all our delivery vans are grounded. If you are a customer wondering about your delivery, we kindly ask that you add three weeks onto any leads times you have been given.
Might I not get my order at all?
No. We would like to reassure you that your order is in safe hands and you will still receive it. However, we are unable to say exactly when it will be delivered/installed becasue of the impact of Coronavirus (COVID-19) on our supply chain.
Is there any impact on product repairs?
Yes. Repairs and fixing products have stopped for three weeks (from Monday, March 23rd). Again, we know that this might be frustrating, and we ask for your continued patience.
Where can I find updates as the situation changes?
Please check back here regularly and follow us on Facebook (or check our Facebook page) for further updates.
If you have any further questions that are not addressed here, please call us on:
0800 999 2832

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