Overview

We are proud to offer a free engineered delivery service as standard on all our scooters. It’s essential that your scooter is set up correctly and you’re comfortable with the controls. And that is exactly what our delivery experts are for. They’ll help you unpack everything and get you going, to give that peace of mind – all at absolutely no extra cost!

Keeping You Informed

With our engineered delivery, after you order, we will keep you updated while your order is being prepared and, once everything is ready, we will telephone you to arrange delivery. At this point, you will be asked some questions about access and timing.

On the Day of Delivery

On the day of your delivery, we will telephone you to advise you when to expect delivery. Once we arrive, if you've selected an engineered delivery, our delivery team will unpack your scooter and set it up for you. They will demonstrate how to operate it before leaving to ensure your complete peace of mind.

Returns

If your product is faulty, we will offer a replacement product or provide you with a full refund. We will also pay for the return postage costs. If your product is faulty, you need to let us know as soon as possible to allow us to process your refund. For this reason, we advise all our customers to check their product as soon as it arrives.

If you change your mind, we are happy to offer a full refund if the item is returned to us in its original condition within 14 days of purchase. You are responsible for arranging for the item to be returned to us. Once we receive the item, we will provide you with a full refund.